Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Prowler Help Desk
  1. Prowler Help Desk
  2. Prowler Help Desk

Submit a request or incident

Required fields are marked with an asterisk*
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"9e8fab906ab9de718020f8b08e595e5be6434e2d_lout","branding":{"id":"9","key":"prwlrhelp","name":"Prowler Help Desk","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Prowler Help Desk","sharedPortalName":"Prowler Help Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Prowler Help Desk","sharedPortalName":"Prowler Help Desk","localeDisplayName":"English (United States)"},"es-ES":{"helpCenterTitle":"Prowler Help Desk","sharedPortalName":"Prowler Help Desk","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"es-ES","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/a2020169-200a-4f16-b355-e9d9489eaa3e/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODc4N2E4ZC05MTZiLTQzNDgtYjBlYy1lN2JlYWU3YjFhMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmEyMDIwMTY5LTIwMGEtNGYxNi1iMzU1LWU5ZDk0ODllYWEzZSI6WyJyZWFkIl19LCJleHAiOjE3NjkwNjg1MTYsIm5iZiI6MTc2OTA2NzkxNn0.nIC0y1ZdeK72NJ7kzLzLfcncRUbnKmMDGJm-8ylo_5w&client=48787a8d-916b-4348-b0ec-e7beae7b1a1b&height=300&mode=fit","bannerMediaApiFileId":"a2020169-200a-4f16-b355-e9d9489eaa3e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"prwlrhelp","projectId":10023,"serviceDeskId":9,"name":"Prowler Help Desk","description":"<p>Welcome! You can raise a request for Prowler Help Desk using the options provided below or contact the team at support@prowler.com.</p>\n<p>To open a Prowler issue on GitHub, please click this link: <a href=\"https://github.com/prowler-cloud/prowler/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://github.com/prowler-cloud/prowler/issues</a></p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"102","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10553,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[39],"key":""},{"id":"103","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10562,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"138","name":"CreateSupportTicket","descriptionHtml":"","callToAction":"CreateSupportTicket","introHtml":"<p>Create Support Ticket</p>","icon":10511,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"104","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10540,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[],"key":""},{"id":"137","name":"Github ","descriptionHtml":"","callToAction":"Github ","introHtml":"<p>To open a Prowler issue on GitHub, please click this link: <a href=\"https://github.com/prowler-cloud/prowler/issues\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">https://github.com/prowler-cloud/prowler/issues</a></p>","icon":10604,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10604","groups":[],"key":""}],"reqGroups":[{"id":39,"name":"Visible in portal"}],"orderMapping":{"29":[102],"39":[102]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PRWLRHELP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODc4N2E4ZC05MTZiLTQzNDgtYjBlYy1lN2JlYWU3YjFhMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNjkxMTYsIm5iZiI6MTc2OTA2NzkxNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qQAAhrAbDqUymVYv1XGFdYIs1cpe1NlxmhE7kNLqkbQ","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"48787a8d-916b-4348-b0ec-e7beae7b1a1b","tokenDurationInMins":20}},"reqCreate":{"id":102,"projectId":10023,"issueType":{"id":"10032","name":"Submit a request or incident"},"form":{"name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","intro":"<p>Submit a request or report a problem.</p>","instructions":"","icon":10553,"iconUrl":"https://customer.support.prowler.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"What are the details of your request? Please, include your Prowler Organization Id (found in your account information).","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10194","fieldConfigId":"10339","label":"Please, select how you are using Prowler.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10266","label":"v5 - On Prem","selected":false,"children":[]},{"value":"10267","label":"v5 - Cloud (cloud.prowler.com)","selected":false,"children":[]},{"value":"10268","label":"SaaS (app.prowler.pro)","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/9/create/102","requestValidateBaseUrl":"/servicedesk/customer/portal/9/validate/102","calendarParams":{"firstDay":0,"date":"2026-01-22T02:45:16-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0ODc4N2E4ZC05MTZiLTQzNDgtYjBlYy1lN2JlYWU3YjFhMWIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDIzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjkwNjkxMTYsIm5iZiI6MTc2OTA2NzkxNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.qQAAhrAbDqUymVYv1XGFdYIs1cpe1NlxmhE7kNLqkbQ","targetCollection":"upload-project-10023","endpointUrl":"https://api.media.atlassian.com","clientId":"48787a8d-916b-4348-b0ec-e7beae7b1a1b","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=prowlerpro","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9e8fab906ab9de718020f8b08e595e5be6434e2d_lout","baseUrl":"https://customer.support.prowler.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://prowlerpro.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"48787a8d-916b-4348-b0ec-e7beae7b1a1b","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"6d5ea459994145c085de03f42681e998","siteDefaultLanguageTag":"es-ES","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://prowlerpro.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}